OUR OFFICE

VISIT US AT

Blk 2, Defu Lane 10,
#03-519 S (539183)

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely. We are committed to delivering exactly what you see in the picture. Our emphasis on quality assurance ensures that every product matches the specifications, features, and appearance depicted in the images. We take pride in providing a transparent and reliable shopping experience, and your satisfaction is our priority.

Are your pool products suitable for both residential and commercial use?

Yes, our pool products are designed to cater to both residential and commercial settings. Our diverse range includes options suitable for various sizes and types of pools, ensuring that customers, whether homeowners or businesses, can find products that meet their specific needs. Quality and versatility are at the core of our offerings, making them suitable for a wide range of applications.

Are your pool products compliant with industry standards and regulations?

Yes, our pool products adhere to industry standards and regulations in Singapore. We prioritise compliance with local regulations to ensure that our products meet the required safety, quality, and environmental standards.

Are there any warranties or guarantees on your pool products?

Yes, we provide a comprehensive 1-year warranty on all our pool products unless otherwise stated. This warranty underscores our commitment to quality and customer satisfaction. In the unlikely event of any manufacturing defects or issues within the specified warranty period, we stand behind our products and will promptly address and resolve any concerns to ensure your peace of mind.

Is there a fee for your team to visit and provide a quote for pool maintenance?

No, there is no fee for our team to visit and provide a quote for pool maintenance. We offer complimentary on-site assessments to better understand your needs and provide accurate and transparent estimates for our services. Our goal is to ensure you have all the information you need to make informed decisions about your pool maintenance without any upfront charges.

How will I receive my items after placing an order?

Items are to be collected by the purchaser at our Main Office by default. Upon placing your order, please indicate your preferred date of collection with a minimum of 3 days lead time. However, if you require delivery or any alternative arrangements, please make a specific request during the ordering process. Additional charges may apply for delivery services or other special requests.

INFORMATION ABOUT US

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